Ontology based Knowledge Management for Administrative Processes in Paperless Environment

The knowledge management is a challenging task especially in administrative processes with typical workflows of higher educational institutions such as university in paperless environment. The proposed system aSPOCMS (An Agent-based Semantic Web for Paperless Office Content Management System) can provide paperless environment, which requires ontology based knowledge management to manage the files and documents of various departments and sections of a higher educational institution. In Semantic Web, Ontology describes the concepts, relationships among the concepts and properties within their domain. It provides automatic inferring and interoperability between applications which is an appropriate vision for knowledge management. In this paper we discussed how Semantic Web technology can be utilized in higher educational institution for knowledge representation of various resources and handling the task of administrative processes. Therefore, we need to exploit the knowledge of various resources such as department, school, section, file and employee etc. of the university. The aSPOCMS is built on an agent-based system, thus ontology is used for communication between agent and user and for knowledge representation and management. Department of Computer Science, Babasaheb Bhimrao Ambedkar University,Vidya Vihar, Raebareli Road, Lucknow-226025, Uttar Pradesh, India